FAQ

Phone Number:            (360) 671-2800

 

Location:

Spice Hut
131 West Kellogg Road
Bellingham WA, 98226

 

What is a true tea?

The true teas are all of the teas that come from the Camellia sinensis plant, which is also known as the tea plant. This includes black, green, oolong and white teas. These types are distinguished by level of processing and all have very different health benefits.

 

What is herbal tea?

Herbal teas include all teas that are not true teas. Because it does not come from the tea plant, herbal teas are technically not teas, but rather herbal infusions or tisane. Some popular herbal teas include rooibos, mate, mint and chamomile teas.

 

How long should I steep my tea?

Steep time depends on the type of tea you are using. Check out product pages for steep times.

Black Tea:                  Boil water,                                     steep 3 -5 minutes 

Green Tea:                 Bring water to under boil,          steep 2 - 3 minutes 

Oolong Tea:               Bring water to under boil,          steep 2 - 5 minutes 

White Tea:                  Bring water to under boil,          steep 2 - 3 minutes 

Herbal & Rooibos:    Boil water,                                     steep 5 - 7 minutes 

Mate Tea:                   Boil water,                                     steep 3 - 7 minutes 

 

How should I store my tea?

Teas should be stored away from the glow of air at room temperatures. To improve self life length storing in glass jars or containers is recommended.

 

 

Shipping Info

 

Orders within USA:

Orders are shipped exclusively via USPS for all shipments within the 48 contiguous states and Alaska and Hawaii.

 

For USPS Priority Service (3-5 Business Days)

Orders up to $49.99 = Flat fee shipping $6.99

Orders over $50.00 = Free shipping*

 

*FREE USPS Priority Service on orders over $50

You will receive FREE USPS Priority Service on all orders over $50. Express or Rush Delivery surcharges still apply. Please call for details. Taxes, shipping and other charges do not apply to minimum purchase requirement. Free shipping is only valid on orders shipping to one address. Our shipping & handling charges cover the expenses we incur to process, pack, and ship your order.

 

International Orders:

Orders are shipped via USPS or FedEx for all International shipments.

For International Service (10-12 Business Days)

Orders up to $49.99 = Flat fee shipping $15.00

Orders over $50.00 = Flat fee shipping $20.00

 

Express or Rush Delivery surcharges still apply. Please call for details. Taxes, shipping and other charges do not apply to minimum purchase requirement. Free shipping is only valid on orders shipping to one address. Our shipping & handling charges cover the expenses we incur to process, pack, and ship your order.

 

Return Policy

SATISFACTION GUARANTEE
We're confident that you'll be delighted with your Spice Hut purchase.

If you are not absolutely satisfied with your purchase, for any reason, let us know. We will promptly replace the item or give you a refund of its purchase price. It's that simple.

How to Return an Item:

Please return items as soon as possible.
Write the reason for your return on the back of your packing slip.
Enclose the slip in the carton, wrap the package securely, and send it to:

Spice Hut
131 West Kellogg Road
Bellingham WA, 98226

If you do not have your packing slip, please include the reason for return, along with your name, e-mail address, and phone number (so we may call you with questions) and send the package to the address above.
For your protection, please use UPS, Fedex or Insured Parcel Post for shipment.
A credit for the price of the item and applicable taxes will be applied to your credit card.
Shipping and handling charges are not refundable unless a result of an error by Spice Hut.

Exchanges
Our returns center cannot process exchanges. If you have found another item on our site that you would prefer over the one originally ordered, please return the original item and place a separate order for the new item. We will notify you via e-mail when the return has been processed.

Questions?
If you have questions about your return, please contact us. Be sure to include the information in your packing slip in your correspondence.